Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

What is Buzzbox?

Buzzbox is our subscription program that provides you with the best possible coffee on the frequency you choose. Your commitment to the best coffee enables you to partner with Rick & Bubba to support the Bronner Burgess Memorial Fund. 10% from each Buzzbox will be donated to the Bronner Burgess Memorial fund to support evangelical ministries around the world.

How much is the next shipment?

Your next shipment will be our 2lb Buzzbox at $35. Also remember you can always change your Buzzbox size and frequency from your online account.

How can you afford to give away a free pound?

Well, we take a hit on this first pound of coffee, but when people try our coffee they always come back for more. It’s that good.

What do you need my phone number/email for?

We have to have a way to contact you in the event there is something wrong with your order. We don’t sell your information. Your information is safe with us.

How is this coffee better than what I’m already drinking?

Each pound of Camano Island Coffee is USDA Certified Organic, 100% Shade-Grown, and Fairly Traded. We roast and ship within hours, not weeks. Just take a sip and you’ll see why.

Do you have Decaf?

Yes, we do!

Can I select Decaf for my free pound?

No, sorry, but you can change your future orders.

Do you have Espresso?

Yes, it’s called Varietal Supremo.

Can I select Espresso for my free pound?

No, sorry, but you can change your future orders.

Do I have to join a club?

Yes, this way funds can go towards the Bronner Burgess Memorial Fund. 10% from each Buzzbox will be donated to evangelical ministries around the world. We ask that you choose to give the Buzzbox Program a shot. If it’s not up to your standard then you can absolutely cancel at any time. There are no cancellation fees. You choose how often the shipment comes to your home. We just want to provide you the opportunity to change lives with your daily coffee.

Why can’t I order without an email address?

Without an email address we have no way of contacting you regarding shipping, billing, or ordering issues. We keep our costs low by using email.

Why do you need a credit card number for the free pound?

This is to pay for the $10 shipping and handling. For a limited time, all $10 of the shipping and handling will be donated to evangelical ministries around the world.

Am I going to be billed every month?

You are only billed when your order ships. The Buzzbox program is NOT a monthly club – you receive your shipment on the frequency that YOU set. So, from 2 weeks to 10 weeks ; it’s up to you! Also, you will be notified one week before your next shipment so you can make changes, if you need too. There are no surprises, and it’s easy.

How do I cancel my Buzzbox subscription?

You can cancel for any reason whenever you want by either emailing us at [email protected] or calling our Customer Care team at (855) 438-8671 — Monday through Friday, 7am to 4pm Pacific time.

  • To cancel by email simply email us at [email protected] using the email address you used when you signed up and request to cancel. Once received we will cancel your account and email you to confirm that your account has been canceled. You can also rejoin whenever you need.
  • To cancel by phone call us at (855) 438-8671. Please have the email address associated with your account available. We will look up your account by your email.
When will I be billed?

You are only billed when your order ships.

Can I change my coffees between shipments?

Yes. You can choose whichever coffee you would like. Or, you can choose to go on tour and we can send you different coffees with each shipment.

How much is shipping?

We ask that you pay $8.95 shipping and handling for your free pound of coffee. You do get free shipping, however, for every subsequent Buzzbox after the free pound.

How do I know it’s the freshest money can buy?

Every bag that leaves the roaster has a roasted on date, so you can know exactly when it was roasted. In most cases, your Buzzbox will ship within 48 hours of roasting! Why do we do this? Take a sip and you’ll see why!

How is it less acidic?

100% of our coffees are shade-grown. When coffee grows as nature intended (in the shade), it grows much slower and develops much lower concentrations of caffeine and acidity.

What is single-origin coffee?

Single-origin coffee is coffee from only one country or region. This gives you the true taste of place. It is one guarantee of no ‘filler’ robusta beans.

What is Swiss Water decaf?

Swiss Water is a process to remove caffeine from coffee. Simply, this process boils the green beans in water before they’re roasted. This technique effectively removes 99.9% of the caffeine from the beans with nothing but water. Water processed is the only organic way to decaffeinate coffee.

I don’t know what kind of grind I need?

You can choose to have your coffee ground as Universal Grind.” Universal Grind is what you would find in the grocery store. Or, you can choose to have your coffee ground specific to your desired brewing technique. Keep in mind, that choosing whole bean and grinding the coffee fresh before brewing, gives you the best flavor.

Can I brew your coffee in my Keurig?

Yes. Just use a reusable K-Cup like the Solofill, which we carry. You not only reduce waste (K-Cups are not recyclable), but you also save yourself a pretty penny. The average cost of a K-Cup is 80 cents a cup. The average cost with a Solofill is around 35 cents a cup. If you need a Solofill reusable filter give one of our Coffee Experts a call at (866) 387-5282.